Resources
Support
Resources
Support
Hydra Support is available by clicking Support from the Hydra dashboard.
Information to provide
When contacting support with a specific issue, please provide the date, time, and time zone of the issue, and a link to the Hydra project experiencing the issue.
Community Support & Documentation
The best channels for open source and Hydra Development users are Discord, Github issues, and Github discussions. Our founders, engineering, sales, and account management folks are in Hydra discord as well as the pg_duckdb channel in DuckDB’s discord server.
Support, Local & Development Tier
Business Hours: 0800–1600, Mon–Fri (US Pacific Time, UTC-8)
Hydra Support is available during US business hours, and our staff are notified by email outside of business hours. We will make the best effort to respond to your support request.